Shipping policy

Processing times

• In-stock items are typically dispatched within 5 business days of order confirmation.
• Pre-order items are dispatched once stock arrives from the manufacturer/distributor, around the product's stated release date. Release dates are estimates set by the manufacturer and may shift without notice.
• If your order contains both in-stock and pre-order items, [state your policy: e.g. "the full order will ship together once all items are available, unless you request split shipping at an additional cost."]

Shipping destinations

We ship to the United Kingdom, the European Union, and worldwide, subject to carrier availability.

Shipping costs and carriers

• Shipping costs are calculated at checkout based on destination and order weight/value.
• We use [carrier names, e.g. Royal Mail, DPD for domestic and international delivery.
• Estimated delivery times: UK [2–8 business days]; EU [3–8 business days]; Rest of World [5–10 business days]. These are estimates, not guarantees.

Customs, duties, and import taxes

For shipments outside the United Kingdom, your order may be subject to import duties, customs fees, or VAT charged by your country's customs authority on arrival. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount. Please check with your local customs office if you're unsure what to expect.

Risk and title

Risk in the goods passes to you upon delivery to the shipping address provided. Please ensure your address is entered correctly — we are not responsible for orders delayed or lost due to an incorrect address supplied at checkout.

Lost or damaged parcels

If your order arrives damaged or does not arrive within the estimated delivery window, contact us at [insert email] with your order number so we can investigate with the carrier and arrange a replacement or refund where appropriate.